PRIVACY POLICY

 

Welcome to Bark Side of the Moon! This Privacy Policy explains how we collect, use, store, and protect your data when you use our website: [www.barksideofthemoon.co.uk] (the “Website”).

 

We believe your personal info should be treated with care (like a nervous pup on their first day), so we’re committed to being transparent, responsible, and fully compliant with the UK GDPR and other relevant Data Protection Laws.

 

Definitions

• Data: Any information you submit to us, including details via forms, bookings, or messages.

• Cookies: Small files stored on your device to help improve your experience. See our [Cookie Policy] for details.

• Data Protection Laws: Includes the UK GDPR and other UK legislation related to personal data.

• GDPR: The UK General Data Protection Regulation.

• We / Us / Bark Side of the Moon: Bark Side of the Moon, a pet care business operating in the United Kingdom.

• User / You: Anyone accessing our website who is not employed or contracted by Bark Side of the Moon.

• Website: www.barksideofthemoon.co.uk, including any subdomains.

 

Scope of This Policy

This policy only applies to how Bark Side of the Moon handles your data when you're using our Website. If you click through to another site via a link, please check their privacy policy too—we can’t guarantee what happens on someone else’s patch of internet.

We are the "data controller" for the purposes of UK GDPR and are responsible for how your personal data is used.

 

What Data We Collect

We may collect some or all of the following information, depending on how you use our services:

• Your name

• Date of birth

• Contact details (phone, email)

• Your dog's name and date of birth

• Relevant health or behavioural info

• Booking/payment details

• Your IP address and browser info (via cookies)

 

How We Collect It

We collect data in two ways:

• Directly from you: For example, when you fill in a form, book a service, or contact us.

• Automatically: Via cookies and analytics tools that track site usage (see [Cookie Policy] for details).

 

Why We Collect Your Data

We only collect data we need to:

• Process bookings

• Keep internal records

• Improve our services

• Send occasional marketing emails (if you opt in)

• Respond to enquiries

• Make sure your dog gets the best care possible

 

We may rely on legitimate interest to process some data (e.g., to respond to an enquiry), but we’ll always ask for permission where required—especially for marketing.

You can opt out at any time, no drama.

 

Keeping Your Data Safe

We take security seriously and use appropriate measures to protect your data, including:

• Password-protected admin access

• Secure servers hosted by Wix.com

• Encrypted connections (HTTPS / SSL)

• Secure payment processing via Stripe (PCI DSS Level 1)

 

If you ever suspect a data issue, contact us at info@barksideofthemoon.co.uk and we’ll look into it straight away.

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For general online safety tips, check out: www.getsafeonline.org

 

How Long We Keep Your Info

We only keep your data for as long as it’s needed to deliver our services—or as long as the law says we have to. Sometimes, backup copies may stick around for compliance, but they’re just that: backups.

 

Your Rights

You’ve got the right to:

• See what info we hold

• Ask us to fix anything that’s wrong

• Request we delete your data (the “right to be forgotten”)

• Limit how we use your data

• Object to processing

• Get a copy of your data in a portable format

 

To exercise any of your rights, just email us at: info@barksideofthemoon.co.uk

If you’re ever unhappy with how we handle your data, you can also raise a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk

 

Links to Other Sites

Our site might contain links to other websites. We don’t control those, so please check their privacy policies before sharing personal information.

 

If Our Business Changes

If Bark Side of the Moon is sold or undergoes a change in ownership, any relevant data may be transferred. But don’t worry—we’ll ensure your privacy is still protected.

 

Legal Stuff

This policy is governed by the laws of England and Wales. Any disputes will be handled in those courts.

 

Updates to This Policy

We may update this policy from time to time. When we do, we’ll post the changes here. If it’s a big update, we’ll let you know.

 

Contact Us

Have questions about your data? No problem. You can reach us here:

• Hollie Whiteside

• 📍 Farm, Delamores, Moat Rd, King’s Lynn, PE34 4PN

• 📧 info@barksideofthemoon.co.uk

• 📞 07985 436021